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Questions, answered

Sizing, shipping, warranty, instalments, and returns for Ulti desks, chairs, and monitor arms.

Why is Arc Pro worth it over a cheaper standing desk?
Cheaper single-motor desks flex and wobble past waist height and rarely include real cable management. Arc Pro's dual-motor lift, 3-column reinforced steel frame, and nano-coated surface are built to stay stable at full extension for years, not months.
Will this fit my space and my height?
The frame adjusts from 64cm to 124cm, so it fits most users from kids to tall adults, and tabletops come in 1.2m, 1.5m, or 1.8m — all 70cm deep — to match your room.
What's the difference between Arc Pro and Aura Pro?
Arc Pro has a 64-124cm height range, up to 130kg capacity and included Stealth Cable System. Aura Pro has a 72-122cm height range, up to 80kg capacity, a steel-and-particle-board tabletop and integrated RGB lighting. Compare the live product options before ordering.
When will my order ship?
Delivery timing depends on the selected product and option. Review the current product page and checkout for the applicable timing, then you will receive tracking when the order leaves the warehouse.
Do you deliver and assemble, or do I need to do it myself?
Every desk, chair, and monitor arm ships with clear self-assembly instructions and typically takes 15-30 minutes with basic tools (included). If you'd rather not do it yourself, ask us about local delivery-and-assembly options for your area when you check out.
What is the warranty and return policy?
Warranty coverage varies by product. Arc Pro includes a 3-year standard warranty. Submit a qualifying setup photo to receive 2 additional years of Arc Pro warranty coverage. Add 5 additional years for S$60 when you select the paid option with your Arc Pro order. The extensions stack for up to 10 years total when both apply. All warranty coverage periods begin on the date of delivery. See the Warranty page and the selected product terms for details.
How does the cable management actually work?
Cables route through the legs into a wide, deep stealth cable tray that hides power strips and adapters. The Flex Hinge access panel flips open for quick access to plugs, cables, and monitor arm mounts without tearing the whole setup apart.
Can I pay in instalments?
Yes. At checkout you can split your payment with Grab PayLater, Atome, or an OCBC/DBS credit card instalment plan, with zero added interest on eligible plans. Visit our Instalment Plans page for the full breakdown by provider.
Will a monitor arm fit my desk and monitor?
Our monitor arms clamp onto desktops up to roughly 6cm thick and support most VESA-compatible monitors (75x75mm and 100x100mm mounting patterns) within the arm's listed weight range. Check the specs on each monitor arm's product page to confirm your monitor's size and VESA pattern before ordering.
Are the chairs and desks sold separately, or is there a bundle discount?
Both. You can buy any desk, chair, monitor arm, or accessory on its own, or save by picking one of our pre-built bundles that pair a desk with a chair and monitor arm at a lower combined price.
Can I order for my whole office?
Yes, we offer volume pricing, coordinated delivery, and a dedicated point of contact for team and office orders. Head to our Corporate & Bulk Orders page and submit an inquiry, and we'll follow up with a quote.
What if something arrives damaged or the wrong item shows up?
Email us a photo of the issue within the first week of noticing it and we'll sort out a replacement part or unit at no extra cost to you, subject to the terms on our Warranty page.

Still have a question?

Reach out and we'll get back to you about your order.

hello@theultimatedesk.com

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