Privacy policy
Last updated: 24 September 2026
This policy explains how ULTI PTE LTD ("ULTI", "we", "us" or "our") handles personal information when you visit ulti.sg or www.ulti.sg, purchase our products, subscribe to our emails or contact us.
Contact Us
For privacy questions or requests, contact hello@theultimatedesk.com with the subject "Privacy request", or write to ULTI PTE LTD (UEN 202115634C), registered address: 3 Gul St 1, Singapore 629316. Please ask for your request to be directed to the person responsible for data protection.
Information We Collect
- Contact and order information: your name, email, phone number, delivery and billing addresses, purchases, payment status and correspondence about orders, installation, returns or warranty support.
- Website information: device and browser information, IP address, pages and products viewed, and interactions with the store, collected through cookies and similar technologies.
- Preferences and communications: subscription choices, consent records and information you provide in messages, forms or feedback.
Payment providers process the payment details you submit through their checkout services. The information shared with ULTI depends on the provider and payment method; please consult the relevant provider's privacy notice.
How We Use Information
We use information to operate the store, process orders and payments, arrange delivery and services, provide customer support, handle returns and warranty enquiries, maintain records, prevent misuse and improve the shopping experience. Marketing communications are handled according to your preferences and applicable requirements.
Service Providers and Disclosures
We use Shopify for our online store and checkout. Depending on your interaction, information may be handled by payment providers, delivery and installation partners, hosting providers, customer-support services, and analytics or email-service providers. Information may also be disclosed where required or permitted by law, including to respond to lawful requests or protect rights.
Read Shopify's Privacy Policy. Other providers may apply their own privacy terms when you use their services.
Cookies and Marketing Choices
Cookies and similar technologies support functions such as the cart, checkout and security. Depending on the services enabled and applicable consent settings, they may also support analytics and advertising. Cookie names and lifetimes vary with the services used.
You can manage cookies through your browser and any privacy controls offered on the website. Blocking essential cookies may affect store functions. See Shopify's Cookie Policy for Shopify-specific information.
You can unsubscribe using the link in marketing emails or contact us to update your preferences. Unsubscribing from marketing does not stop necessary communications about an order or service you requested.
Retention and Security
Personal information should be retained only while needed for the purposes described here or legitimate legal or business requirements, then deleted or anonymised appropriately. Reasonable safeguards are required to protect personal information; no online service can guarantee absolute security.
Overseas Processing
Providers may process information outside Singapore. Where Singapore's PDPA applies, overseas transfers must meet its applicable protection requirements.
Your Requests and Choices
You may request access to or correction of your personal information, or withdraw consent with reasonable notice, subject to applicable law and exceptions. We may need to verify your identity. Withdrawal may affect services that require that information; relevant consequences will be explained. Contact us using the details above.
Children
Our store is not intended for children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and address the matter.
Complaints and Updates
Please contact us first with privacy concerns. Information about Singapore's privacy protections is available from the Personal Data Protection Commission.
We may update this policy to reflect changes to our services or practices. The last-updated date appears at the beginning of this policy.