Help & Setup Centre

Set up your ULTI desk, chair or monitor arm with confidence. Start with the problem you are trying to solve, then use the relevant guide and product checker.

Product manuals

• Arc Pro Standing Desk V2 manual
• Aura Pro Standing Desk manual
• All resources

1. Standing desk setup & troubleshooting

Planning a desk, checking height range, managing cables or diagnosing a movement issue.

• Find the right standing desk size
• Best standing desk in Singapore: choose by setup
• Arc Pro V2 vs Aura Pro RGB
• Standing desk features: motors, columns, stability and power
• Cable tray and built-in power checklist
• Desk wobbles at full height
• Desk not moving, reset and error-code troubleshooting

2. Monitor arm fit & installation

Check your monitor and desk before installing a monitor arm. Use the monitor bare weight, VESA pattern and desk mounting area.

• Monitor arm FAQs: will my monitor and desk fit?
• Check monitor-arm compatibility
• VESA holes are too deep: spacer guide
• Which VESA screws do I need?
• Clamp blocked by a cable tray, rear bar or desk panel
• Monitor arm on an IKEA or hollow-core desk
• Monitor has no VESA holes
• Mounting a laptop on a monitor arm

3. Chair fit & adjustment

Set chair height, armrests, lumbar support and headrest as one system with your desk and screen.

• Ergonomic chair adjustment guide
• Armrests cannot fit under the desk
• Lumbar support feels uncomfortable
• Headrest pushes your head forward
• Compare ULTI ergonomic chair features

4. Before you order

Use the product page and these checkers before buying. Specifications can vary by model, so do not rely on a general guide alone.

• Standing desk finder
• Monitor arm compatibility checker
• Browse monitor arms by verified fit
• Compare standing desks

Still need help?

For a fit or setup check, have your product or monitor model, measurements and a clear photo of the mounting area ready. Message ULTI on WhatsApp.