Refund policy
30-Day Risk-Free Returns
You may request a return within 30 days of delivery if an ULTI product is not right for your workspace.
Products may be opened, assembled and reasonably tried during the 30-day period. Original packaging is not required for return eligibility. Please return the product with all included parts, accessories and manuals.
ULTI will arrange and absorb the standard collection or return-delivery cost for eligible returns within Singapore. There is no restocking fee.
To qualify, the product must not be intentionally damaged, misused, permanently altered or missing components. Normal signs arising from reasonable assembly and evaluation during the trial do not make a product ineligible.
Installation and Other Services
Installation charges and other services that have already been performed are non-refundable. If an installation service has not yet been carried out, contact ULTI before the scheduled appointment to request a cancellation.
Order Cancellations
You may cancel an order before dispatch without a cancellation fee. Once an order has been dispatched, it can be handled under the 30-day return process above.
How to Request a Return or Cancellation
Email hello@theultimatedesk.com or WhatsApp +65 8788 8866 with your order number within 30 days of delivery.
Please contact us before returning anything. We will confirm eligibility, provide a return authorisation number and arrange collection where applicable.
Approved refunds are issued to the original payment method within 3–5 business days after the returned product is received and inspected. Your bank or payment provider may require additional time to post the funds.
Damaged, Defective or Missing Items
If an order arrives damaged, defective, incorrect or incomplete, contact us promptly with your order number and relevant photos so we can assist. These cases are handled separately from change-of-mind returns and do not reduce your rights under applicable consumer-protection laws.
Product Warranty
Warranty periods vary by product category. Warranty applies to products purchased through ULTI official channels or authorised vendors and covers qualifying product defects. It does not cover damage caused by misuse, physical abuse or permanent alterations. Please refer to the warranty information for your product or contact us for assistance.
This policy does not limit your rights under applicable consumer-protection laws.